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Terms and Conditions

Thank you for choosing Sweet Creations by Angie ("SCBA").

 

PLEASE READ THESE TERMS IN FULL

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Please review your invoice, the date, the dessert flavors, fillings, size, design theme/style, and any attachments including inspiration photos. These details note the final decision made between SCBA and customer for the order.

 

If, for any reason, you do not agree to any of the details noted in the invoice prior to payment, you are welcome to decline the order by sending an email to angie.scba@yahoo.com.

 

​Your payment serves as a signature & agreement to these terms.

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Retainer

A 50% retainer must be paid 48 hours of receiving the invoice to secure your order date. Orders will only be confirmed and added to the SCBA calendar once the retainer is received. If the retainer is not paid within 48 hours, your order will be canceled, and your date may no longer be available.

Changes

Design changes and order changes will be accepted one week (7 days) before the delivery date.  All changes are subject to availability (the final price may increase).

Final Payment

Final payment for your order is due no later than 24 hours before delivery.

Delivery

I provide delivery services to select locations, with charges determined at my discretion. Please make sure your delivery address includes all essential details (such as unit number, gate code, building number/letter, etc.). 

 

Once the product has been delivered and the transfer is complete in condition, it is the customer's responsibility to store and care for the cake according to my instructions. I am not liable for any damages that occur after this exchange.

 

A mutually agreed delivery date and time will be established. If the customer is unavailable at that time and cannot be reached, the product will be returned to my premises, and it will the customer's responsibility to collect it.

Cancelled Orders

If you need to cancel your order, please review my refund policy below:

 

  • Due to the custom nature of my freshly made products, I do not offer refunds within seven (7) days of the delivery date.

  • There is no fee to reschedule if you do so 10 days or more before the due date.

  • If you are not satisfied with the cake design upon delivery, a refund may be issued (minus a $40 cancellation fee and the cost of purchased supplies), but you must return the cake/desserts.

  • Refunds will be processed within 14 days of cancellation.

Inspiration Photos

Any products ordered based on a picture or photo from another cake maker will be created by me as my interpretation of that itemt replica of the product shown in the picture or photo.

Changes

Design changes and order changes will be accepted one week (7 days) before the delivery date. All changes are subject to availability (the final price may increase).

Allergens & Non-Toxic Ingredients

Please be advised that my kitchen is not nut-free gluten-free. My desserts are not suitable for individuals with allergy issues. Be aware that my food items may include or come into contact common allergens, including milk, dairy, eggs, peanuts, tree nuts, soy, and wheat.

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Please notify me of any allergies prior to placing your order.

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Care & Packaging

Care

SCBA will notify you of care instructions during delivery. You are responsible for providing a level surface & suitable environment for your desserts. We strongly advice against placing your desserts outdoors or in direct sunlight. SCBA is not responsible for any damages to your order due to outside elements.

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Packaging

Your desserts will always be packaged appropriately and secure for travel. It is best to place your desserts on a flat surface such as the floor of the car or trunk. Your desserts should never be placed on the seat of the car.

Liability

SCBA is not liable for any damage that may arise related to your desserts once your order has been picked up or delivered.

Servings

The serving size noted on the order form is based on personal research. SCBA is not responsible for cake serving shortage.

Inedible Decor

Silk florals, support dowels, metallic spheres, cake toppers, plastic figurines & any other inedible decor products are to be removed from your order prior to consumption. You acknowledge that these are not food products and may be harmful if consumed.

Unforseen Circumstances

Where I cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered product, the deposit will be refunded within seven (7) days of notification to the customer.

Rush Orders

Orders placed five days or less will incur a "rush fee" of $50 if order is accepted.

Thank You

You and your support are greatly appreciated!

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My business would not be a success without my customers.

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